1. Refund Policy
a. Requests for a monetary refund are reviewed on a case by case basis. Final decisions are at the sole discretion of Zen Euphorics.
b. Absolutely no refunds for any merchandise opened, consumed in entirety or in part, in a worn-out condition, or beyond its expiration date.
c. We will gladly extend a full cash refund on unopened and/or undamaged merchandise if returned in the original packaging and within 14-days of the original date of purchase. Shipping and delivery fees will be deducted.
2. Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
3. Consumer Chargeback Fraud (Friendly Fraud)
‘Friendly fraud’, also referred to as chargeback fraud occurs when a Buyer knowingly and intentionally abuses the credit card chargeback process to secure a refund thereby gaining the use of the Seller’s services or products by means of fraud.
1) To avoid a chargeback fraud/friendly fraud scenario, the Buyer agrees to notify us in writing of any shipping, delivery or order-related problems within seven business days of purchase.
3) Failure to comply with this request would unfairly deny us of an opportunity to address the Buyer’s issue.
4) Knowingly and intentionally filing a fraudulent chargeback claim is a criminal act. Our company will vigorously challenge and pursue acts of friendly fraud to the full extent of the law.